At hi71 Responsible Gaming — Our Commitment to Responsible Gaming

What Is Responsible Gaming and Why It Matters

Responsible gaming means enjoying gaming in a way that is balanced with your financial means, time, and mental well-being. When online betting or casino games stop being fun and start causing stress, frustration, or financial hardship — that is a clear sign the line has been crossed.

Hi71 is trusted by millions of users across Bangladesh as a premier entertainment platform. We want every player to enjoy gaming happily, healthily, and mindfully. That is why responsible gaming is a core principle at hi71 — not just on paper, but backed by real safeguards.

International research shows that with proper limits and awareness, gaming has no negative impact on mental well-being. hi71 is always here to help you build that awareness.

Recognising the Signs of Addiction

Gaming addiction often develops gradually — it can be hard to notice at first. If more than 3 of the following signs apply to you, seek help right away:

• You're feeling the urge to keep playing to win back what you've lost — this is known as "chasing losses".
• Spending time meant for family, friends, or work on gaming and neglecting your responsibilities.
• Spending beyond your set budget and gaming with borrowed money or by dipping into your savings.
• When you are not gaming, you feel restless, irritable, or have trouble sleeping.
• You are lying to or hiding the amount of time or money you spend gaming from your family.
• You have been trying to cut back or stop gaming but keep failing.

Golden Rules of Safe Gaming

Responsible gaming does not mean enjoying less — it means enjoying more, for longer. Following these simple guidelines will keep gaming a positive experience:

• Only play with disposable income: Only bet what you can afford to lose without it affecting your household. Never use rent, food, or your children's education money for gaming.
• Stick to Your Time Limits: Set a fixed time before each session. Use a timer and stop when it goes off — win or lose.
• Don't Chase Your Losses: Chasing losses by placing more bets is the most dangerous habit you can develop. Remember — every game is independent and the outcome of one has no bearing on the next.
• Don't play under stress: Playing while angry, stressed, or under the influence of alcohol impairs your judgment. Avoid gaming in these states.
• Do not treat gaming as a source of income: Online gaming is purely for entertainment. There is no guarantee of long-term winnings, and treating it as a profession or source of income is risky.
• Take regular breaks: Take at least a 10–15 minute break every hour. Get up, drink some water, take a short walk — it keeps your mind fresh and helps prevent impulsive decisions.

Use hi71's Protection Tools

Hi71 gives you a set of practical tools to manage your own gaming. They are easy to use and accessible directly from your account settings:

• Deposit Limit: Set your own daily, weekly, or monthly deposit limits. Lowering a limit takes effect immediately; increasing it requires a 7-day waiting period.
• Session Time Limit: Decide in advance how long each gaming session will last. When the time is up, your session will end automatically.
• Cooling-Off Period: Request a temporary break from 24 hours up to 42 days. During this period, you will not be able to place any bets.
• Self-Exclusion: Close your account completely for a period of 6 months to 5 years. Reopening is not possible under any circumstances during this time.
• Reality Check: At set intervals, you'll receive on-screen reminders showing how long you've been playing and how much you've spent.

Minor Protection

Players under 18 are strictly prohibited from using hi71. We enforce this across multiple layers:

• Age verification via national ID or passport is mandatory at registration.
• Any account found to be suspicious will be subject to re-verification.
• If a user is found to be underage, their account will be closed and any deposited funds will be returned.
• Parents or guardians who have concerns can report them to our support team.

Where to Get Help

Gaming addiction is a mental health condition — there is no shame in it. With the right support at the right time, full recovery is possible. hi71 is ready to connect you with professional help:

• hi71 Live Chat Support: Our support team is available 24/7 and ready to listen. If you have any concerns about your gaming, feel free to chat with us at any time.
• Email Support: [email protected] — Reach out confidentially; we typically respond within 2–4 hours.
• Professional counselling referral: Our team will connect you with local mental health professionals or addiction recovery centres.